VEHICLE SALE TERMS AND CONDITIONS

The Customer agrees to purchase the vehicle with the accessories and service pack selected in the order submitted to GM through its digital platform, via e-mail, or otherwise (“Vehicle”). If the order will be accepted, GM will send an acceptance to the Customer via e-mail. The sale and purchase of the Vehicle will be binding upon the Parties when the Customer receives the acceptance of the order from GM. It is understood that GM is not obliged to accept orders and it will not accept orders from vehicles dealers, retailers, professional taxi drivers or chauffeurs, or in case of obstacles caused by export controls or economic sanctions rules (see Section 8 below).

The price of the Vehicle is set out in order and is inclusive of VAT, if applicable.With the acceptance of the order, GM will send to the Customer payment instructions for the deposit including VAT specified in the order form (“Deposit”). This Deposit will be necessary to process the order and it will be deducted from the price when the full payment of the vehicle is settled. The Customer shall pay the Deposit within 7 days from the receipt of the payment instructions. Upon payment, the Customer will receive from GM a VAT invoice of the Deposit. The Deposit is not refundable, except in the cases expressly set forth in Section 4 below.

For the handover of the Vehicles, the Customer may choose to pick-up of the Vehicle at one of the premises designated by GM and selected by the Customer in the order form, or otherwise agreed in writing with GM. The choice made at the time of submission of the order form by the Customer may not be unilaterally modified.

GM communicates an estimated time for the Vehicle handover, which is not binding. Later, GM will communicate to Customer the final handover date (“Handover Date”) with payment instructions for the price of the Vehicle, net of the Deposit. The Customer shall pay the price within 7 days from the receipt of this communication. In case of default of the Customer, GM may terminate the sale and cancel the order of the Vehicle. Upon payment, the Customer will receive a VAT invoice of the price. 

Before Handover Date, GM will request to the Customer to provide a delegation of authority for the registration of the Vehicle and a copy of the Vehicle insurance. GM will take care of the registration of the Vehicle in the name of the Customer and will deliver all related documents to the Customer with the Vehicle upon handover.On Handover Date, the Customer shall pick-up the Vehicle at the chosen location, inspect the Vehicle and sign a receipt attesting the conditions of the Vehicle. The receipt must be signed on the same date of the pick-up of the Vehicle. The ownership of the Vehicle and the related risk of loss or damage will be transferred to the Customer upon pick-up of the Vehicle.

This section applies only to orders made by consumer online at https://www.cadillaceurope.com. From the time of submission of the order and until the 14th day from Handover Date, the Customer will be entitled to cancel the order and consequently terminate the sale and purchase by notifying her/his withdrawal to the e-mail address support@cadillaceurope.com and, if already delivered, returning the Vehicle to the handover location, provided that the Vehicle is in the same conditions of handover, has not been damaged and has not been driven for more than 100 kilometers.

GM will be entitled to retain the Deposit as compensation in accordance with this Section. The Deposit is a pre-determined compensation that corresponds to the costs and losses incurred by GM in the event of the Customer's withdrawal from the purchase.

The Customer will be entitled to the reimbursement of the Deposit only if the right of withdrawal is exercised within 14 days from its payment.

The Customer acknowledges the Vehicle owner’s manual available at https://www.cadillaceurope.com/content/dam/cadillac/eu/se/en/index/help/01-pdf/LYRIQ24OwnerManual-EU-EN.pdf ("Owner Manual") and commits to comply with the Owner Manual whenever using the Vehicle. A hard copy of the Owner Manual will be also provided upon handover of the Vehicle. The Owner Manual may be updated and revised by GM as new features become available for the Vehicle.

The Customer accepts GM's warranty terms available at https://www.cadillaceurope.com/content/dam/cadillac/eu/europe/index/ownership/warranty/booklets/24_CAD_EV_WM_en_GB_E_DEVAEBBE2408EN_2023SEP20_HI.pdf (“Warranty Terms”). GM may at any time change the Warranty Terms by informing the Customer beforehand of such change. In the absence of a written objection by the Customer to GM within 30 days of receipt of the information about the change of the Warranty Terms, the changes of the Warranty Terms shall be deemed as accepted by the Customer.

The Warranty Terms supersede any statutory warranty and exclude any other claims towards GM concerning the Vehicle to the maximum extent permissible under the applicable law.If the Customer sells the Vehicle, the warranty rights will be transferred to the third-party Customer to the extent they are assignable to such third party and within the time of expiry of the original limited warranty period. If the Customer has ordered vehicle service, GM’s vehicle service terms and conditions apply, which are available at https://www.cadillaceurope.com/se-en/legal/vehicle-service-terms-and-conditions.

In addition to any other remedies under applicable laws, GM may exercise one or more of the following remedies if the Customer breaches its obligations towards GM in relation to the purchase of the Vehicle.

If the Customer does not settle the payment of the price within 7 calendar days from the date of receipt of the invoice, GM may terminate the sale, cancelling the order of the Vehicle and retaining the Deposit as reimbursement of the costs and losses already incurred.

If the Customer does not take delivery of the Vehicle upon Handover Date, GM will reschedule the handover and charge to the Customer any reasonable additional costs, including the cost of deposit and maintenance of the Vehicle until actual handover. Following the Handover Date, GM shall not be liable for any deterioration which is due solely to the nature of the Vehicle.

Neither Party shall be liable for any loss or damage arising out of any delay or failure in the performance of its obligations or the obligations in relation to the sale and purchase of the Vehicle the extent such delay or failure results from events beyond the control of that party, including, but not limited to, strikes, lockouts, wars, floods, earthquakes, pandemics or any circumstances beyond its reasonable control.

GM will process the Customer’s personal data in accordance with the GM Europe Privacy Statement, available at https://www.cadillaceurope.com/se-en/legal/privacy-statement (“Privacy Statement”). GM has the right to amend and revise the Privacy Statement from time to time in line with applicable laws.

GM may share personal data according to the Privacy Statement with third parties for verifying eligibility for the purchase of the Vehicle, or any related incentive programs, in conformity with its policies concerning compliance with export control and economic sanctions laws and regulations of Switzerland, European Union, United States, and any other relevant jurisdictions.

The Customer is informed that GM will comply with all of its reporting and notification obligations in accordance with the applicable laws and regulations for combating money laundering and financial crime and may suspend or terminate the sale and Purchase of the Vehicle if so required by those laws and regulations.

GM may engage third parties to perform all or any portion of its obligations relating to the sale of the Vehicle. 

GM may assign any of its rights relating to the sale of the Vehicle to affiliate companies controlled directly or indirectly by General Motors Company.

The sale and purchase of the Vehicle is subject to Swedish law. The Parties shall submit any related disputes to the exclusive jurisdiction of the ordinary courts of Stockholm. GM may also submit complains to the competent court at the Customer’s place of residence.